Exploring the Role of a Delivery Development Director: A Conversation with Lian Mico

In this engaging conversation, Jane Hales the host of .team Talks! welcomes Lian Mico of Human8, who is known for her bright and cheerful outfits, to discuss her role as a Delivery Development Director at a large, global market research organization. Lian shares insights into her passion for avoiding silos and provides an overview of her unique job that focuses on values, ethics, and supporting people. She elaborates on her team’s key functions, like learning and development, process improvement, and making global resources accessible. The discussion highlights the importance of effective file organization, user-centric design, and change management in business operations. Lian also touches on her atypical career path, driven by a passion for business studies, and the value of diverse skill sets in the market research industry. She emphasizes the significance of internal research, collaboration, and maintaining a balance between traditional and innovative approaches in business.


00:00 Introduction and Warm Welcome
00:16 Lian's Unique Fashion Sense
01:40 The Role of Delivery Development Director
02:22 Supporting Researchers and Teams
04:53 Organizing and Accessing Resources
06:57 Change Management and Rebranding
18:54 Career Path and Industry Insights
23:38 The Value of Diverse Backgrounds
30:47 Understanding the Importance of Research