Bi101 & AppDirect, offers comprehensive managed and professional IT services called SmartSupport, from the end-user to the cloud, including on-site support.
Smart Support delivers high-quality, 24/7 end-user assistance for applications and devices, boasting over 96% first call resolution and 95% customer satisfaction across flexible tiers. Beyond support, AppDirect provides Cloud Cost Optimization for savings and global on-site technician deployment via a "buckets of hours" model, enabling efficient project management and rapid service turnup. Their V-NOC, powered by VEEUE, provides 24/7/365 proactive network and cloud monitoring with centralized visibility via ServiceNow and LogicMonitor, significantly reducing downtime. These services extend internal IT teams, filling skill gaps and freeing staff for core initiatives.

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