Unimarket clients and suppliers talk about their experience of working with Unimarket. Our thanks to all the clients and suppliers who generously gave us their time for these interviews:

Phillip Cappello, Director of Procurement at Nassau Community College
Jenn Drozd, Accounting Supervisor at Touro University Nevada
Jeremy Friedman, Chief Operating Officer at Greenwing Technology
Wanda Hernandez, Executive Director of Operations and Procurement at Touro College
Nick Rose, Program Coordinator, Purchasing Systems at Lehigh University
Jen Roth, Manager, Business Development - Partner Growth at CDW-G
Snow Rutkowske, Director of Procurement Services at Illinois Institute of Technology (Illinois Tech)

Transcript:

0:06-0:19: (Jeremy Friedman) I think Unimarket’s different because they make things simple and easy. They have very powerful software that does everything that you could possibly need to do but they make it easy.

0:20-0:26: (Snow Rutkowske) I do love the solution for it is user-friendly, as well as very user-intuitive.

0:27-0:39: (Nick Rose) You want a system that’s going to enable you to mimic or, even better, duplicate a process that you already have existing. Can it help you adhere to your policies and procedures better than you do already?

0:40-0:53: (Snow Rutkowske) I like the fact that it is more streamlined and really meets most of your needs at the price point that the institution can easily afford and realize ROI on.

0:54-1:04: (Wanda Hernandez) Unimarket has been a great experience and having gone through the shopping process of sourcing an eProcurement solution more than once, I am extremely happy that I made the decision to go with Unimarket.

1:05-1:14: (Jenn Drozd) It also allows us to do different tasks, and focus on other things as well, where we don't get bogged down with the day-to-day stuff of answering the same questions over and over.

1:15-1:27: (Jen Roth) It eases the burden of the paperwork, that’s the number one thing, so they can re-allocate that time and those resources to more strategic initiatives. And data is key, it’s all about data, data that helps them make, again, more strategic decisions.

1:28-1:36: (Wanda Hernandez) As an organization, we sort of have been able to start moving from a very transactional position into a strategic buying position.

1:37-1:44: (Jeremy Friedman) We’ve been working with Unimarket for about three years. We work with a lot of different integration teams and we appreciate the fact that they’re experts in the field.

1:45-2:05: (Jen Roth) I would say our typical integration time for a full integration including cXML, PO and invoicing is probably down to maybe about four weeks, which industry-wise is great. I would say it's one of the faster integrations we do with our marketplaces, and I know that from a customer perspective, it almost seems seamless.

2:06-2:19: (Jeremy Friedman) They’re really good at understanding what does a customer want to do, why do they want to do it, do we have a solution now, do we have a solution in the next release. So they’re really good about listening to people, which we don’t see in all cases.

2:20-2:23: (Jen Roth) It's really easy to engage, the response time is phenomenal.

2:24-2:28: (Phil Cappello) They're like having your own help desk. Very supportive.