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Operations is one of the main functions of almost any organisation. But "this" video is about the actual role of operations manager across a wide range of organisations and industries even if they don't call themselves that.

Everything you buy has come to you via operations managers. Your furniture, your laptop, your internet service, medical care, the water coming out of your tap, the amazon package you got delivered... Operations Managers were responsible for every one of these products and services - created and delivered under their design, planning and supervision.
 
Operations managers are responsible for designing, delivering, developing and directing the operations of an organisation be that a factory, restaurant, hospital, airport, in the armed forces or a law firm.

Designing - the processes, facilities, layouts and systems of the operations
Delivering - planning and controlling of the ongoing operations. Responsible for the results being achieved
Developing - improving the operations. Identifying opportunities, prioritizing, allocating resources and implementing them
Directing - medium / long term management - steering performance, preparing and adapting for the future

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